Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery.
Please note that tracking details may not be available immediately after dispatch.
Tracking information usually becomes active within 24–48 hours after your order has been handed over to the courier.
During this time, your parcel may be in transit even if no updates are shown.
This is completely normal and does not indicate an issue with your order.
All orders are carefully prepared and processed within 1–3 business days before dispatch.
Once your order has been shipped, delivery times may vary depending on your location and the courier handling your parcel.
If you have not received your shipping confirmation email, please:
Check your spam or junk folder
Ensure the email address provided at checkout is correct
If you still cannot locate your tracking information, our support team will be happy to assist you.
You can track your order using the tracking link provided in your shipping confirmation email.
This link will direct you to the courier’s tracking page where you can view the latest delivery updates.
If you have any questions regarding your order or delivery, please contact our customer support team:
Email: support@luneva.co.uk
We aim to respond to all enquiries as quickly as possible during business hours.
Tracking updates are provided by third-party couriers and may occasionally be delayed or updated in batches.
We kindly ask for your patience while your parcel is in transit.
