Your satisfaction is important to us. If for any reason you are not completely happy with your purchase, we offer a simple and transparent returns and refunds process.
Please read the information below carefully.
You may request a return or refund within 30 days of receiving your order, provided that:
The item is unused
The item is unopened
The product is returned in its original packaging
All accessories and inserts are included
This policy applies even if you simply decide the product is not right for you.
You may request a return or exchange in the following situations:
You no longer wish to keep the product
The item arrived damaged or defective
You received the wrong item
All products are covered by a warranty against manufacturing defects.
To start a return or refund request, please contact our customer support team by email and include the following information:
Full name
Order number
Item(s) you wish to return
Reason for the return
Email: support@luneva.co.uk
Our team will review your request and respond within 7 business days with the next steps.
Once your return is approved, you may choose one of the following options:
A full refund
A replacement of the same product
An exchange for another product of similar value
A store voucher for future purchases
Refunds are issued once the returned item has been received and inspected.
Card payments: Refunds are processed within 7 business days.
Please note that it may take additional time for the amount to appear on your statement, depending on your bank or card provider.
Bank transfers: Refunds are issued within 10 business days after inspection, to the same name used on the original order.
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
Shipping fees are non-refundable.
Returns sent without prior approval will not be accepted
Items returned outside the 30-day period may be refused
Items returned in an unsuitable condition may be sent back to the customer
If a return or exchange is refused after inspection, the item will be returned at the customer’s expense
